Returns & Refund Policy - MAPHOSO-E-COMMERCE

1. Return Period

Customers may request a return within 7 days of receiving their order.

2. Eligibility for Returns

To qualify for a return, the item must meet the following conditions:

The item must be unused and in its original condition
The item must be returned in its original packaging
All accessories, manuals, and included items must be returned

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To process your request, we may require:

Clear photos of the item
Proof of purchase
A description of the issue

4. Refund Policy

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed to the original payment method used during checkout.

5. Refund Timeline

Once approved, refunds are typically processed within 3–7 business days. Please note that processing times may vary depending on your bank or payment provider.

6. Non-Returnable Items

Certain items may not be eligible for return, including:

Items damaged due to misuse
Items returned without original packaging
Digital or downloadable products (if applicable)

7. Contact Us

For any return or refund queries, please contact:

Maphoso E-Commerce
Email: sales@maphoso-e-commerce.co.za
Website: https://maphoso-e-commerce.co.za