Privacy Policy - MAPHOSO-E-COMMERCE

Maphoso E-Commerce

Last updated: 23 June 2026

At Maphoso E-Commerce, we respect your privacy and are committed to protecting your personal information in accordance with applicable data protection laws, including the Protection of Personal Information Act (POPIA) in South Africa.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make use of our website.

1. Information We Collect

When you use our website, we may collect the following information:

Full name and contact details
Email address
Phone number (if provided)
Billing and delivery address
Order and purchase information
Any information you voluntarily provide through contact forms or communication with us

We only collect information necessary to process orders, provide customer support, and improve your shopping experience.

2. How We Use Your Information

Your personal information may be used for the following purposes:

Processing and fulfilling orders
Managing payments through secure third-party payment providers (such as PayFast)
Communicating order updates and customer support
Improving our website and services
Complying with legal and regulatory requirements

3. Payment Processing

All payments are processed securely through trusted third-party payment providers. We do not store full payment card details on our servers.

4. Data Protection

We take reasonable technical and organisational measures to protect your personal information from loss, misuse, unauthorised access, disclosure, or alteration.

While we take all reasonable precautions, no online system is completely secure, and we cannot guarantee absolute security of information transmitted over the internet.

5. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share your information only with trusted service providers where necessary to:

Process payments
Deliver orders
Operate our website
Comply with legal obligations

6. Cookies

Our website may use cookies to improve user experience, analyse website traffic, and support basic site functionality. You may choose to disable cookies in your browser settings.

7. Your Rights

Under POPIA, you have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of personal information (where legally applicable)
Object to certain forms of processing

To exercise these rights, you may contact us using the details below.

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

9. Third-Party Services

We may use third-party services such as payment gateways, shipping providers, and hosting platforms. These providers have their own privacy policies governing how they handle your data.